Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your shoes must be unworn except for indoor size testing and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you want to exchange, firstly return your item (shoes must be unworn except for indoor size testing) within 30 days and then place a new order.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 2878 Commonwealth Cir., Alpharetta, Georgia, US, 30004.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
GETTING THE RIGHT FIT
You’ve found your unique and stylish Gizze Handmade shoes, now it’s time to find the right fit. Gizze Handmade makes it easy! With half-sizes available in U.S. sizes, you can expect happier feet in these comfortable shoes. What’s even better? With a medium width (B-size) for women and a medium width (D-size) for men, you can be confident that you are getting a great fit.
It’s best to order half size smaller than you normally wear in a casual footwear as shown in the size chart. For most, the fit will be slightly snug at first and could take about a few weeks to fully break in.